Everyone wants to be heard, understood and acknowledged. When you want to put your voice into the room, don't you want others to hear you? And it isn't enough to just be heard. We need people to process our messages and understand them. Understanding actually reinforces our need to be heard. It says "I get what you're saying." But the real pinnacle is to be acknowledged! Acknowledgement doesn't mean you agree with me. Acknowledged means to confirm you have received the information.
Read moreOut with Work-Life Balance and In with Work-Life Blend
Covid-19 and remote work opened our eyes to many things, one of which is that emphasis should be on deliverables, productivity, and KPIs, rather than hours spent at work. If one can reach KPI’s and deliverables in 30 hours a week instead of 40, why punish the employee? Let the focus be on output not on hours spent at work. We live in a world where we are all connected via email, slack, social media and in multiple time zones. Let’s continue to work towards normalizing and freely sharing that personal commitments are just as important as the professional ones. If the employee can take a call or be working while their kids are in a sports class or if an employee is taking a call in the car, we should be accepting of the situation.
Read moreMentor talks with you, a leader talks to you.
I look back not just on my multifamily positions that I have held, but all of the positions that have allowed me to grow and I reflect that the 5 characteristics listed below are the ones that are truly the most important in a mentor. Every mentor I have had has these characteristics which have led them to be a wonderful leader which shaped my experience and who I am as a person.
Read moreWhy you need all three….Automation, Centralization, Humanization
In reading Gary Gregory, CAPS most recent blog about "Centralizing the Multifamily Future, I found myself reminded around the three areas our industry is challenged with.
Not only are we still working out what these look out as an industry and personally for ourselves in our roles and companies, but what came to mind as I read the information below was a picture of a TRIANGLE....
5 things leadership can do to create team culture, camaraderie and team bonding
Sometimes you just need to kick back, relax and put your work on hold. We continuously all have so much on our daily "to do" list we forget that work should be fun. Our daily routine can look like projects, lists and what needs to happen next, but how do you create the old school, team get togethers from years ago? We may not have the chance to get together in person as often as we like, but it is still extremely important to create space to build Culture, Camaraderie, Team Bonding.
Read moreHigh Tech and Higher Maintenance: The Evolution of Maintenance
April 22, 2019, 1,418 days ago I published a blog called High Tech and Higher Touch: The Evolution of Leasing. Much as happened in the last 1,418 days. We have had the world shut down, human interaction has changed, expectations of consumer habits have evolved, but one thing has stayed the same: the need for exceptional customer experience.
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